Queens Cheltenham Mgallery Collection Hotel

ex. Mercure Queens

The Promenade, Cheltenham, United Kingdom, GL50 1NNshow map
Check rooms and rates
Get Prices
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as Best Design Hotels in United Kingdom

Use Badge
Overview

The cosy Queens Cheltenham Mgallery Collection is set 44 km from Swindon Museum with easy access to bars and restaurants. The venue was opened in 1838, renovated in 2003 and is housed in a 4-storey building. You will find a designated smoking place, a lift and a private carpark at the accommodation.

Location

Located off Cheltenham Town Hall, the hotel is set near Favourite Beers. Cirencester Park is also 22 km from the property.

Cheltenham, Royal Well Station (NE-bound) bus station is situated 150 metres from Queens Cheltenham Mgallery Collection. It is located just a 15-minute drive from Gloucestershire airport.

Rooms

Fitted with carpeted floors, the rooms feature free WiFi, air conditioning and coffee/tea making machines. Each room enjoys a view of the garden. All rooms at the venue have queen size beds, king size beds and double beds in the bedrooms plus a bathtub, a rain shower and a dryer in the bathrooms.

Eat & Drink

A sumptuous breakfast is served each morning. The hotel has the lounge restaurant serving light contemporary cuisine. Following a successful day, unwind in the accommodation's 24-hour bar where local drinks are offered. Serving a wide assortment of dishes, Prithvi Restaurant and Well Walk Tea Room are about 450 metres from the venue.

A full breakfast is served at the price of GBP 15.50 per person per day. 

Leisure

The hotel provides guests with meals and board games for their children. Guests can enjoy various activities on the premises, including canoeing, horse riding and bowling.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site at GBP 12 per day.

The staff at the hotel speaks German, Spanish, Italian.

Number of floors:   4.  Number of rooms:   84.

+ More- Less
Facilities
Wi-Fi
Parking

GBP 12 per day

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Coffee/Tea in lobby

Snack bar

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Laundry

Self-service laundry

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Bicycle hire
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Paid breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • DVDs/ Videos for children
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Library

Room view

  • Garden view
  • City view
  • Pool view
  • River view
  • With view

Room features

  • In-room air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Wardrobe
  • Bottled water
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shared bathroom
  • Bathtub shower combination
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
+ More- Less
Good to know
Check-infrom 14:00-23:59FREECheck-out07:00-12:00FREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 13 yearsExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
+ More- Less

Rooms and availability

Superior Room
  • Bed options:
    • 1 Queen-size bed
    • 2 Single beds
  • Max occupancy:
    2 persons
  • City view
  • Shower
  • Private pool
  • Private bathroom
  • Non-smoking
room details
Deluxe King Room
  • Bed options:
    • 1 King-size bed
    • 1 Double bed
  • Max occupancy:
    10 persons
  • Garden view
  • Shower
  • Private pool
  • Private bathroom
  • Non-smoking
room details
Basic Single Room
  • Bed options:
    1 Single bed
Junior King Suite
  • Bed options:
    1 King-size bed
  • Max occupancy:
    2 persons
Superior Single Room
  • Bed options:
    • 1 Queen-size bed
    • 1 Single bed
  • Max occupancy:
    1 person
Deluxe Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 1 King-size bed
    • 1 Queen-size bed
  • Max occupancy:
    4 persons
  • Garden view
  • Balcony
room details
Show 3 more room typesLess
Location
  • Nearby
  • Restaurants
  • City landmarks
Cotswold motor museum and toy collectionCotswold motor museum and toy collection600 m
Holst Birthplace MuseumHolst Birthplace Museum1.0 km
Brasserie BlancBrasserie Blanc30 mPromenade The Queen's Hotel
No. 131No. 13170 m131 Promenade
Napier Restaurant & OrangeryNapier Restaurant & Orangery30 mThe Promenade Mercure Cheltenham Queens Hotel
Circus BarCircus Bar50 m5 Queens Circus
ClementineClementine50 m4 Queens Circus Montpellier
show map
Getting around
Airports
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very goodbased on 191 reviews
  • 5.4
    Guest rating

    Some staff were very pleasant breakfast was good garden was nice location for convenience in shopping was excellent

    Booking was not confirmed by your company. 20min delay checking in charge for internet ,charge for carpark unacceptable. Allocated room was poor quality and had to negotiate upgrade. Hotel very worn and tatty for money charged.

  • 8.8
    Great

    I liked the people on staff. Everyone was helpful and delightful. I knew the hotel was old and not too ritzy and that's what I liked about it. The computer wake-up call didn't work in the morning but the following day staff called me personally. I had trouble with the phone in my room and there was noise from the room next door. Staff allowed me to make calls from another room, solving my most pressing problem in a creative way. Noise is a fact of life in older hotels and I tried to keep my TV and noise down and believe the people next to me did as well. From the breakfast buffet to food service in the retaurant and bar, and the same day laundry service... things were done efficiently and on time and the people were most helpful. I felt so at home there. I loved the location, the people, the antiques. The breakfast and all my meals were great. The noisy plumbing, ancient phones, small lift, were not only charming but I'm sure the fact that it's not all modernized keeps the price down a bit. I did not have a car and the location was perfect as I could walk to lgreat shops, restaurants, pubs, etc. It was not a luxury modern hotel, and it was a bit pricey. But it was place I felt at home and could really relax after two weeks of travel around Europe. The ambience and people made it a good experience and I look forward to returning.

    I do wish the phone in my room had worked properly but the staff cheerfully allowed me to use one in another room. I also wish the wake-up-call computer system had worked, but again.. staff took care of me on departure day by calling me personally. The only thing I will really complain about is the internet being charged by the hour and it's almost impossible to disconnect it from an iPad. The charges are far too high from anything I have encountered in my travels and it will discourage business people particularly and I felt the rate I was paying should have included free internet. This hotel is not for everyone but I enjoy the antique and unique. I really loved this hotel and I look forward to my next visit from the USA.

  • 5.8
    Guest rating

    Lovely friendly staff in breakfast room only and lovely light conservatory and good choice of continental breakfast but cooked breakfast inedible not nice at all.

    Very uncomfortable soft beds.Hotel rooms very shabby with dirty wallpaper and peeling wallpaper too desperately needs upgrading and refurbishing.Bathroom was clean.Main light fitting was broken so as light was on all the time could not get to sleep until 2a.M.so did not enjoy stay.Reported broken light to reception in morning did not seem interested.Our small well behaved spaniel was charged £25.00 for the one night stay.We have never been charged this amount even at a Hilton Hotel.We were so disappointed in this dated hotel even charged for carparking £10.00 per night.We did not enjoy our anniversary due to the poor quality hotel.THe cooked breakfast was inedible with rubbery sausages and bacon but cereal joice and fresh fruit very nice

  • 7.0
    Very good

    WiFi charge ridiculously high.

  • 9.6
    Perfect

    the location is excellent. Old world charm, but a very comfortable bed. Great selection for breakfast. Staff were charming and friendly.

    carpeting quite warn or bare in places. parking is expensive - £10 per day.

  • 7.0
    Very good

    Excellent breakfast, dog friendly, great for the races

    rooms too hot, poor service in the bar, would have preferred a kings sized bed rather than 2 singles pushed together

  • 7.8
    Very good

    Well located with an ambiance suited to Cheltenham and its history with horseracing.

    The automatic bathroom fan in our ensuite was horrendously noisy ... the old hotel is a little tired.

  • 7.8
    Very good

    Atmosphere and breakfast in conservatory!

    More information about what and where things in Cheltenham were- in file in room!

  • 8.2
    Great

    The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location.

    Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.

  • 7.0
    Very good

    This hotel has a beautiful exterior and is well situated in the town centre, near shops, restaurants, and theatres. My room had some updated features, such as a flat panel TV and king-sized bed, which I most appreciated.

    I have stayed in many hotels similar to the Queens throughout the UK, and I felt that, compared to those, my room was not in as good condition. It's a lovely hotel but needs refurbishing.

  • 8.2
    Great

    Very pleasant Hotel to stay in in excellent location in Chelt..Breakfast could be improved by hot plates.Low fat milk would be good.

  • 8.2
    Great

    We liked the location, the general ambience of the hotel, the excellent breakfast, and the comfort of our room

    We found service at dinner very slow, possibly because the staff were also attending to a large party in an adjacent room

  • 8.8
    Great

    Excellent central location and friendly efficient staff.

    The high number of young (aged 7 to 10) children on the loose in the hotel apparently unsupervised.

  • 8.2
    Great

    Very well situated great atmosphere friendly staff

    Bedroom was small not a bit like on web site only had a four foot 6 bed

  • 8.2
    Great

    The hotel is nice and clean though there was renouvation work and scafolding outside. The room was nice and comfortable.

    The room we booked did not match the pictures in booking webside. Also we were surprised to find out that the price did not include breakfast the internet was not free and they charged for parking we did not eat in the hotel so we dont know how the food was.

+ More- Less
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as Best Design Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-out07:00-12:00FREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 13 yearsExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
+ More- Less
Getting around
Airports
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room